Banking Machines
Automated Teller Machines (ATM's) are located at the Church St. and Finch Ave. sites of the hospital. At the Church St. site, the ATM is in the hallway behind the main lobby, just past the gift shop. At the Finch Ave. site, the ATM is in the main entrance.

Cafeteria/Coffee Shops
We have the following facilities available for visitors and patients:

Gift Shops
Humber River Regional Hospital operates a gift shop in the main lobby of the Church St. site. The gift shop offer snacks, gifts, magazines, and personal items.

Hairdressing
Located at the Church site. Open 8:30 a.m. - 3 p.m., Tuesday, Wednesday, Thursday and Friday. Call (416) 243-4578 for an appointment.

Languages and Interpreter Services
In Canada, one out of 10 homes communicates in a language other than English. If you do not understand or speak English, you may want to bring a trusted relative or friend with you to help interpret at the hospital.

To help you, Humber River Regional Hospital subscribes to the AT&T Language Line Service. This provides us with access to trained interpreters who can speak more than 145 languages - 24 hours a day, 7 days a week. Usually we are able to connect with an interpreter within 45 seconds. Any member of your health care team can access this service.

We also have staff members who speak many languages and can act as interpreters. If necessary, we can also get interpreters from our community who speak in any language or sign language. Please let us know ahead of time if you need any of these services.

Lost & Found
Inquiries about lost and found items may be directed to Security Services through the hospital switchboard:

Church St. site (416) 249-8111
Finch Ave. site (416) 744-2500
Keele St. site (416) 658-2175

Mail
Mailboxes at the Finch Ave. site are located in the lobby just past Switchboard, and at the entrance of the Professional Building. At the Church St. and Keele St. sites, mailboxes are located near the main hospital entrances.

Newspapers
Boxes are located at the Finch Ave. site Emergency entrance, and at the Pharmacy on the 2nd floor of the Finch Professional Building. Boxes are located near the main entrances of the Church St. and Keele St. sites.

Patient Representative
A hospital can be a confusing and distressing place for patients and their families. To help patients, families and hospital staff with inquiries, compliments or concerns, we have added the service of a Patient Representative. This staff member has a primary responsibility to you, and an obligation to let you know of your rights and responsibilities, and assist on your behalf.

Our Patient Representative works as a link between patients, families and hospital staff. They can direct you to the person(s) in charge of your care or the care of your family member or friend. They will ensure that patient and family needs are heard and given full consideration, will explain hospital regulations and procedures, and provide patients and families with feedback on follow-up, actions taken and results. This service is a valuable way to help the organization improve in ways that are important to patients and their families.

The Patient Representative can be contacted at (416) 243-4697.

Pharmacies
Retail pharmacies are located in the main lobby of the Church St. site and on the second level of the Professional Building at the Finch Ave. site.

Telephones
Telephones are available beside each bed in patient rooms (some exceptions apply.) All local calls are free. All long distance calls must be charged to your calling card, home number or called collect. Phone cards, available in $10 and $20 values, can be purchased near the main floor telephones.

Pay phones are also located on some floors and in the lobbies.

Outside long distance calls can be dialed directly into patient rooms. Patients must provide family and friends with the main hospital number and the extension number that appears on the telephone beside the patient bed.

Televisions
Television rentals are provided to patients by TeleHealth Services, a division of Telerent of Canada, Inc. Ordering information is available on each floor.

TTY Interpretation
Humber River Regional Hospital is one of only two hospitals in Toronto to provide specialized equipment for patients who are hearing impaired and deafened. Our Switchboard is equipped to receive TTY calls from outside the hospital. Devices available inside the hospital include bedside TTY phones with built-in flashers, and portable "pocket-talkers" for times when patients cannot use hearing aids (such as in operating rooms.)

Vending Machines
At both the Church St. and the Finch Ave. sites, there are vending machines with snacks, candies and pop available in the following locations:

• near the cafeteria on the basement levels
• in the Emergency waiting area on the main floor